Camera constantly offline

[Golfcjoe]

I have 3 nest outdoor cameras.  all within 15 ft of each other the middle one constantly goes offline

Definitly not the Wi Fi.  The router is about 2 ft from it.  HELP !

thanks

JOE

[sicsacol]

Hi @Golfcjoe,

Thank you for reaching out to the Google Nest community page. Sorry to hear that you're experiencing connection problems with your Nest camera. I understand how frustrating it can be when your device isn't functioning properly. Let's work together to resolve this issue. To help me with that, I have a few question:

• What type of Nest camera do you have?
• What is the status light?
• When did the issue start?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?

In the meantime, you can find some helpful tips in this article: Fix Nest camera or doorbell Wi-Fi connection issues.

Please let me know the answers to these questions, and I'll be happy to help you further.
 

Cheers,

Jonathan

[Golfcjoe]

2  d generation outdoor wired cam light is green outside  started a few months ago but getting worse. I unplugged it. Removed it from App  router is 1 ft away from it  I have 3 cameras this is the middle one  message says wi go is weak. NO WAY

[sicsacol]

Hi @Golfcjoe,

Thanks for your reply and the information you provided.

Based on what you described, it seems there might be a connection issue between your Nest camera and the internet. Unlike some devices, our Nest cameras don't offer a manual reconnection option. However, performing a factory reset on the camera can help resolve the issue. This will erase all settings and allow you to set up the device again, including reconnecting it to the internet.

Please let me know how it goes after performing the factory reset. I'm happy to provide further assistance if you need it.

Best Regards,

Jonathan