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Camera going offline after power outages part 2

RobWNYC
Community Member
  • Camera going offline after power outages....old cameras do not have this issue. Newer cameras do! Could be a hardware issue since they are on the same software! Google what are you doing about it!? Why did you lock the other thread about this so we could not reply??? 
1 Recommended Answer

RobWNYC
Community Member

Hi Brad, 

 

I have submitted as you suggested, and now waiting for a reply.

View Recommended Answer in original post

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

RobWNYC
Community Member

yes it is still an issue as it is with everyone else when the power goes out. If newer models of Nest outdoor cams do not have this issue, Google should swap everyones out for no cost. This is just appalling that myself and other owners of these cameras have their cameras go dead after a power outage....

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

RobWNYC
Community Member

Hi Brad, 

 

I have submitted as you suggested, and now waiting for a reply.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad