Camera identifies a person that isn't there!

[robynd73]

My camera is telling me "person seen" on my backdoor camera when no one is there - it also does it when someone IS there but it's 90% wrong. I don't know why it suddenly says a person is there when its not when it never used to do that - I have not troubleshooted this in months as its been going on for awhile - I'm just at the end of my rope frustrated when I 'think' someone is at my house when they are not. 

The camera has not moved or been adjusted - I did not set it up - and the company that did it are HORRIBLE at customer service so they will be of no help to me.

Suggestions? I can't see a way to fix this in the google home app. Its also not an iOS issue but I use my iPhone for the app - 

[EmptyNester]

I have a camera doing the exact same thing.  Every morning when the sun hits it just right I get about 3 PERSON alerts over a 20 minute period and there is no person there.   It might be happening for you because the sun is changing angle in they sky this time of year.  I was able to reduce the problem by changing the view of my camera a bit so it doesn't get so much sun hitting the lens.   Not sure this will help you but I thought I'd mention it.

One other thing you can do is REPORT it in the app.  Go into the timeline and find the clip where it reported a false person.  Hit the 3-dots in the upper right corner and hit the EVENT FEEDBACK button and report that it was not correct.

[robynd73]

I've definitely been reporting it but they say "tell me more" and I'm like it's hard to elaborate on "no person showing up" lol. I counted and out of 19 notifications, 10 were RIGHT. 9 were just sound. Other times it reports motion - but how is it counting a sound nearby as a person? its just so odd. 

[EmptyNester]

I really don't know what happens to our feedback once it goes into Google.  I have always thought that Google is not where they need to be in terms of communicating with people sending feedback.  I think  you have done all you can do.  The ball is in their court.    

As for the bad-notifications only the people that wrote the software to detect motion know the answer as to why it is happening.  But their software definitely has some flaws.   My camera continue to trigger 2-5 person notifications when the sun comes up every day and hits the camera.  I have reported it with the feedback option at least 20 times in the last year.  Nothing ever seems to happen.