cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Doorbell (battery) setup errors

akjones78
Community Member

After scanning QR code & plugging power cord in, the doorbell light stays green. It doesn’t make a chime sound. I think it’s an issue with the device. Have reset to factory settings & followed all of the posted instructions on how to trouble shoot. 

3 REPLIES 3

EdmondB
Community Specialist
Community Specialist

Hello akjones78,

 

I understand that you've been having issues connecting your Nest doorbell to the Google Home app. Let me help you out. Just to check, when you factory reset your Nest doorbell, how long did you press the button on the back? The reset button is the tiny pinhole on the back of the Nest doorbell between the charging port and two screws for wire connections.

 

I look forward to your response.

 

Regards,

Edmond

Hi, I followed the reset instructions so I held for 5 seconds till I saw the white light. Then I found a post that said to hold it for longer till you hear the chime. I did that & was able to complete the setup. No other issues remaining. Thx

EdmondB
Community Specialist
Community Specialist

Hi there, 

I'm glad to hear that everything's sorted out now. If you need anything else, just let us know we're always here to help.

Cheers,
Edmond