Hi vikki10,
Thanks for reaching out to the Community and sharing the steps you’ve already tried. I’d be happy to help you with the Nest camera.
A few questions: which country are you located in? What model of Nest camera do you have? What is the color of the status light?
You can check out this handy guide to help you troubleshoot an offline Nest camera or doorbell.
Keep me posted.
All the best,
Lance
