Factory restart nest doorbell, first generation

[trhc]

Having problems doing factory restart on mine. Hello Nest doorbell chime first generation wired factory reset is not taking.

[BobbyDee1]

Same here. On support with Google chat but seems like a dead end.  Doorbell is unresponsive when doing the factory reset. The blue light flashes a couple of times every 15 seconds, and the tiny green LED light at top also flashes once every 15 seconds.

[trhc]

yes that's my problem any advise

[Lance_L]

Hello everyone,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with resetting the Nest doorbells. I’d be happy to help you with this.

Please try to reset your devices again by following the steps below:

Important: Keep the doorbell wires connected to the device during the entire process.

1. Unmount the Nest doorbell, and then locate the reset pinhole on the device.
2. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your device will be restored to its factory settings.
4. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
5. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
6. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
7. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
8. Cellular data should be turned off.
9. For iOS devices, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
10. Start adding the device back to the app. 

Let me know how it goes.

All the best,

Lance

[BobbyDee1]

So, after spending over 3-4 hours, over the course of 2 days, with Google tech support, we went through all our options, including doing what Lance recommends, about 10 times! I also asked to be escalated to level 2 tech support and they advised there is nothing they could do as we had exhausted all of the troubleshooting steps, from restarting, factory resetting, restarting the router, removing and reinstalling the device, opening a Nest app and account on another phone, and trying that, removing the doorbell and connecting through a the SD port and charging it.... All to no avail.  At the end of it all, they gave me a link to the Google store to purchase another. I imagine it has something to do with the internal battery giving up, or something internal as it would no longer pulse properly to look for a signal from the Nest app. I do live in Canada and subject to hot and cold extremes, so I guess everythng has its lifecycle, just hoping it would not go so soon. It's not user serviceable, but I may just pry it open to look at the battery as it's nothing but a crappy doorstop now. Thanks Google.

[Lance_L]

Hi folks,

@BobbyDee1, thanks for circling back. I’d like to dig deeper into this. Can you share the case ID from your interaction with the support team so I can check what happened?

@trhc, how’s it going with your Nest doorbell? Let me know if you still need any help.

Regards,

Lance

[BobbyDee1]

Hey Lance,

Please explain why I would give you my case number, which may have my personal information attached to it? Do you work for Google?