Camera not powering on

[Niku1980]

My outdoor camera was working fine, until it stopped powering on. I thought it was the outlet, so i connected it to a different one. It still wouldnt power on. I checked the power outlet with tester and it has power. also tried a factory reset nothing worked. Then i used a regular USB charger and put the camera usb into it, and the Camera started working! So the fault is in the power adapter. Considering that my camera is new and under warranty, do you have any power adapters that you can send me? 

[Anonymous]

I've seen multiple complaints on social media and here about power cable and charger cable issues. Seems its a case of second rate products once again. Lots of crappy google products and associated products and software its never ending drama with google stuff.

[MplsCustomer]

@Niku1980 

If your camera is still under warranty, you could try contacting Support (https://support.google.com/googlenest/gethelp) for a replacement.

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Niku1980,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT