09-20-2022 05:39 PM
I changed routers, deleted all the cameras from the old router and one camera is saying it’s attached to another account and I need to remove it before adding it. I switch to the old router and it doesn’t even show up on the app any longer, it’s completely gone from the list of cameras. My app is up to date. Any suggestions?!?
09-26-2022 01:52 PM
Hey FLgirl68,
Thanks for reaching out. Try the steps below and let us know how it goes.
Important: These steps will disconnect any devices that are currently connected to the Wi-Fi network.
Thanks,
Archie
10-04-2022 12:39 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
10-05-2022 02:26 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
10-05-2022 02:37 PM
Hello there and thank you to everyone that responded, I’ve been cleaning up and getting back to normal after Hurricane Ian. I called customer service and they rest the camera for me so everything is working now. Thank you again and I’m glad this forum is here.
10-07-2022 12:07 PM
Hey there,
That's good to hear! Let us know if you have any other questions as I'll be locking the thread after 24 hours.
Thanks,
Archie