I changed routers, deleted all the cameras from the old router and one camera is saying it’s attached to another account and I need to remove it before adding it. I switch to the old router and it doesn’t even show up on the app any longer, it’s completely gone from the list of cameras. My app is up to date. Any suggestions?!?
Thanks for reaching out. Try the steps below and let us know how it goes.
Important: These steps will disconnect any devices that are currently connected to the Wi-Fi network.
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Hello there and thank you to everyone that responded, I’ve been cleaning up and getting back to normal after Hurricane Ian. I called customer service and they rest the camera for me so everything is working now. Thank you again and I’m glad this forum is here.