Camera notification previews not showing

[RiAu]

The notifications for Nest are not showing the preview video on my phone anymore as of today. I've checked the settings amd can't find what is wrong, tried a restart and that doesn't work either. The notifications aren't as useful without, as I have to go to nest app for each camera to view what was seen all day long.

[LadyEve]

This is also happening to me and my husband. Everything was working fine with all of my notifications for two years. I'd get a little video preview to show me whatever the movement was for all of my three cameras. Then all notifications for ONE camera stopped showing video but the other ones remained showing video. Then all cameras stopped showing video for a few days, randomly came back for about 4 days, but then stopped working again a couple of days ago. We have done everything possible - phone restarts, camera restarts, checked settings, etc but literally nothing works. It is useless to have a still shot in the notification b/c it doesn't actually show you what is moving. It's very frustrating. I use a camera to help me see what my dog is doing all day and the still notifications are useless. I also see that people have been posting this issue for over a year and there is never really a valid reply or solution. It's always just "check your settings." Which I have done already. It's not the settings that are wrong!

[RiAu]

I'm not even getting a still shot, just the words. So frustrating! 

 

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I know how late it is — I'm sorry for the delay. Please try to uninstall and reinstall the app. After that, give these steps a try: 

1. Open the Google Home app.
2. Go to Settings > Events > Seen events.
3. Select a zone > turn on event history for People, Animals, Vehicles and Motion.
4. Turn on Your notifications.
    

Let me know how it goes.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

It's me again! I just want to get an update if you were able to try the troubleshooting steps above. Please let me know how it goes.

Thanks,

Jenelyn

[LadyEve]

Hi Jenelyn,

For me, the issue completely resolved itself two weeks ago without us doing anything at all. This makes it clear to me that it was something on Google Nest's end, not ours. We had all of the settings done correctly. We didn't have to uninstall or reinstall the app. All that happened is that it worked perfectly for months, stopped working for a few months, and then came back. So I, my husband, and my sister in law all have our video notifications working again.

This just had to be something internal going on with google nest - it's frustrating when huge companies insist that it's user error, but it's often not!

Thanks for following up though.

[Mario5]

Hi, first of all I don't see the "event" option in the settings. And second, when u say uninstall, do you mean the nest app or the google home app? If it's the home app, it's quite a hassle to do this because there's alot of things that are in there which require a new config. I'd rather not do this unless there's really no other option. Thx 

[Mario5]

Hi guys. I resolved this issue. My battery saving mode was on. I turned this off and now I get the camera preview again. Something so easy 😅.

Google should take this into their troubleshooting because I didn't find this anywhere.

Cheers 🥂

[zoeuvre]

Hi everyone, 

@Mario5 and @LadyEve, I'm happy to hear that everything has been sorted out. 

@RiAu, How's your Nest camera? I hope you have also sorted things out on your end with the help of the information that Jenelyn has shared. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, Jenelyn.

Thanks,

Zoe

[zoeuvre]

Hey folks,
 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hello there, 
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards, 
Zoe