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Camera offline Wi-Fi is working

atrans99
Community Member

Camera has been offline since 3:50 yesterday it has gone offline before but not for this long the Wi-Fi is working and I even reset it but it’s still offline…Don’t know what to do next..

11 REPLIES 11

David_K
Platinum Product Expert
Platinum Product Expert

AngJustAng
Community Member

Mine too. The only guidance I see is to reset. But my doorbell cam is working fine. Obviously,  it's not the wifi. 

gilleslibre
Silver Product Expert
Silver Product Expert

Have you tried shutting off the power and putting it back on after a minute or so? 

Also, you could have connection problems of your camera to your wifi; the connection could be indered by obstruction in the house materials, ...

gilleslibre
Silver Product Expert
Silver Product Expert

That is, the power to your camera. 

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your help, @David_K and @gilleslibre.

 

@atrans99 and @AngJustAng, thanks for reaching out. I just want to check if you managed to see the response above. Please let us know how it goes. 

 

Best,

Jenelyn

Anonymous
Not applicable

Mine do this constantly for varying amounts of time. One fix I've found is to run a charge cable to them and leave it connected for 1-30 minutes. This sort of wakes them up. If they already have constant charge disconnect and reconnect. This has had varying results over the last 18 months but definitely has success most times. Once they're awake again i soft reset the modem.

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@atrans99, how's it going with your Nest Camera? Were you able to make them online? In case you have an update, you know where to find us.

 

@Anonymous, thanks for reaching out. Battery charge time depends on several factors, including ambient temperature and the state and condition of the battery. The battery won't charge at temperatures below 32°F (0°C), and will only charge slowly at temperatures close to freezing. Also, for Nest Doorbell (battery), typical: It takes approximately five hours to fully charge the battery using a compatible 7.5W AC adapter (sold separately). Hit this link for more information.

Regards,
Emerson

Anonymous
Not applicable

If you read the thread its about cameras being offline not charging or charge times... This forum is pathetic and the so called experts are laughable with their generic replies that never solve anything... Maybe read the thread next time yeah

Lance_L
Community Specialist
Community Specialist

Hi everyone,

 

I wanted to follow up and see if you still needed help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks for the help, David_K, gilleslibre, Jenelyn, and Emerson.

 

Best,

Lance

EmersonB
Community Specialist
Community Specialist

Hey folks

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for chiming in, Fraa.

I appreciate your response, Lance.
  
Best,
Emerson

Lance_L
Community Specialist
Community Specialist

Hi folks,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

 

Cheers,

Lance