Camera offline - mount not recognized

[Upset21]

I have tried to work with support the minute they learnt it was out of warranty they said I need to discard it. The camera works fine whenever I try to reboot and reconfigure. But the minute I put it on the mount . Get an error message saying Device off - device unmounted. I tried a new base plate but to no avail . Sucks that the device would die just in a year and change.please help it is frustrating 

[zoeuvre]

Hi Upset21, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. What type of Nest Camera do you have? Have you tried to follow this troubleshooting device unmounted guide? And are you able to send us the case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help.

Best,

Zoe 

[Upset21]

41054314 is the case number. I am using nest battery powered camera. I have tried the guide and all other suggested steps

[zoeuvre]

Hi there, 

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?
 

Thanks,

Zoe 

[zoeuvre]

Hey Upset21, 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Regards,

Zoe 

[Upset21]

Filled and submitted the form

[zoeuvre]

Hello there, 

Thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

All the best,

Zoe