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Camera offline two stories up (can’t access to reset)

Rscimagery
Community Member

I have a combo Nest Cam and Floodlight. It’s two stories up. It went offline and now when I run the wizard to find it - it never does. If I enter the code it says it can’t find it. The lights still work. It has power. Is there any way outside of finding a 2 story latter and unplugging it or hitting the reset button to reset the thing?

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6 REPLIES 6

listairee
Gold Product Expert
Gold Product Expert

Hello @Rscimagery,

Thanks for reaching out. I'm sorry to hear you are having issue with your Nest Cam. Unfortunately, you won't be able to perform many troubleshooting steps remotely as most of them require you to have access to the physical device. 

If you are able to access the device, here are some troubleshooting steps. 

Hope that helps! 🙂

janthadeus
Community Specialist
Community Specialist

Hi Rscimagery,

 

Checking in — have you tried the troubleshooting steps in the article that was shared by listairee? If so, how did it go? Let me know if you need anything else.

 

I appreciate your help, listairee.

 

Thanks,

JT

I can’t troubleshoot if I can’t access the camera (as mentioned) so no I didn’t try what I cannot do 😉

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Understood — I suggest contacting a personal technician or schedule a visit with a Nest Pro near your area.

 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Rscimagery, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, listairee and JT.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Rscimagery,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson