Nest camera offline in app

[Hart]

Hi,  I’ve got two nest outdoor cameras that are offline.  I had a new Bt wifi connected and have not been able to reset the new wifi to the cameras.

both cameras are set up high, outside so I can’t reach them to reset any buttons or scan codes.

can anybody advise what I can do to get them working again! Thanks in anticipation 

[MplsCustomer]

@Hart 

Unfortunately, when you change Wi-Fi networks, Google Nest requires us to remove our cameras and doorbells from the Google Nest app or Google Home app, do a factory reset, and then reinstall them.

Google Nest's recommended alternative is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem. That's what we did when we got a new router/modem, and we didn't have to update any of our devices.

https://support.google.com/googlenest/answer/9223711

[Hart]

Thank you-can you advise how to set the new router up with the old info

[MplsCustomer]

@Hart 

It depends on your router/modem. You have to log onto your router as an administrator, find the Wi-Fi settings, and update the network name (SSID) and password.  You should have some familiarity with doing this before attempting the change. In our case, we had to do it for both 2.4 GHz and 5 GHz. If you do it from a computer connected by an ethernet cable to your router, it's a bit easier. If you do it from your phone or tablet, you'll have to reconnect to your Wi-Fi once the SSID and password get updated. You'll also have to reconnect or log on again with any other devices connected to your Wi-Fi network, using the new credentials.

[Juni]

Hi folks,

Thanks for the help, MplsCustomer.

Hart, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[EmersonB]

Hello everyone,

@Hart, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer and Juni.

Best,
Emerson