Nest wired gen 2 not connecting to home app

[floydy50]

I cannot add my nest cam generation 2 to my google home account.

it worked initially and when I tried to move it to a new location, it failed. I then removed it from my account and tried to add it back to my original account and wifi network with no luck.

any help much appreciated 

[MplsCustomer]

@floydy50 

After removing it from your account, did you do a factory reset before trying to reinstall it?

You have to press the reset button for at least 12 seconds for a factory reset:

https://support.google.com/googlenest/answer/9252162

[floydy50]

I've removed it from my account, which should be all that is needed to factory reset a Gen 2 camera. I've also power cycled it.


Now, when I turn it on, the light starts green and stays that way. I've also tried with multiple devices that have the google home app.

Lmk if i'm missing something on the factory reset though.

[MplsCustomer]

@floydy50 

I haven't had to do a factory reset on either of our 2nd gen cameras, so I don't know whether removing them from the Google Home app also reliably does a factory reset. Google Nest's help page says the camera does not reset if it was offline at the time of the removal.

I don't know why, when you're trying to reinstall it, the status light turns green; that's supposed to mean it's connected to Wi-Fi.

But I don't think a manual factory reset could hurt.

[Juni]

Hi folks,

Thanks for the help, MplsCustomer.

floydy50, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[EmersonB]

Hello everyone,

@floydy50, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, MplsCustomer and Juni.

Best,
Emerson