faulty nest hello

[dean105]

it looks like the seal around the button has failed  and looks like rust is coming from inside the case

and during the last constantly wet week the doorbell lost connection to the app 

the green light at top was constantly on until i reset power now it flashes chime doesnt work

[Princesss]

Hi dean105,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi dean105,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess