04-11-2023 09:57 AM - edited 04-11-2023 09:58 AM
Hello,
I have a NestCam Gen 1 that is connected to wifi, but does not stream. It just spins and spins. I tried from both my PC and iPhone. I have tried restarting the device but still no stream. My other Nest devices are connected just fine but what is weird is that if I move around the cord, the video comes in/out, so it would appear that the issue is with the cord ... so I would like to speak to a tech about this issue but I can't seem to find a working number, I need some help here please!
04-11-2023 10:46 AM
Google Nest does not publish a support phone number. To reach them by phone, we have to start with the link below; on the "Resources" page, do not select the help topics but rather click "Next step" to get to the Contact page with phone and chat options:
04-11-2023 11:23 AM
I will try that now.. Thank You!
04-14-2023 10:38 AM
Thank you for helping out on this thread, MplsCustomer!
Hey there BigJeffNJ,
I'm just checking up on this thread; do you have any more questions or need any additional help?
Best regards,
Jeran
04-15-2023 01:53 PM
hello! I am all set now… Thanks for the follow up!
04-18-2023 03:51 PM
Hi folks,
@BigJeffNJ, as we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Thanks for the help here, @Jeran.
Cheers,
Abi