Camera outdoor

[Alan24]

One of my nest outdoor cameras has packed up. Ive checked voltage from 240v plug to the round junction box but not geting a reading downstream. Also no green light showing on camera

[Alan24]

Ive read that you can test the camera and lead part by connecting (usb) to a PC. Due to my installation could i bring a usb charger (powered) to-the camera and acheive the same result 

[moralesvicente]

Hello Alan24,

Thank you for taking an interest in our community. I understand that your Nest Camera Outdoor has packed up. Don’t worry, I’m here to help you and provide more information.

It's great to know you've taken action on the matter by testing the voltage and ensuring the camera is receiving enough power. To effectively troubleshoot, could you please answer these questions?

• Where is the device installed? 

• When did the trouble occur? 

• What is the exact model of Nest Camera Outdoor you have? If you're unable to recognize it, check out this article: Technical specs for Nest cameras and doorbells.

• Is the customer using the USB cable and adapter that shipped with the camera?

If you have any additional details or information that might be helpful, please feel free to share them with me.

Regards,

Daniel

[Alan24]

If it is of any help ive checked my modem settings and the camera is not showing on the wireless settings. Im minded to think that the camera is u/s ?

[moralesvicente]

Hey Alan24, 

I appreciate you keeping me in the loop. To provide you with further assistance, could you please respond to the following questions? This information will be useful to isolate the situation.

Best regards,

Daniel