Camera outside subscription

[LakeHouse70]

I renewed my Nest Aware subscription and the cameras do not work.  Says they had a previous owner.  They did - it was me.  I don't want to lose the subscription I just paid for but it says I need to cancel.  

[Anonymous]

Nothing and i mean nothing at all has ever been straight forward for me when it comes to these cameras and the home app. It was suggested to me by google to purchase a google card  to pay for my subscription with a "redeem code" voucher/card. I bought the card at the outlet suggested to me by Google. The card wouldn't redeem. I tried to get it refunded by google and google told me my account wasnt eligible. Go figure "not eligible" what a joke. So i approached the retail store where i purchased the google card they told me they literally have thousands upon thousands of these google cards that are faulty every year. The dept store were able to squeeze a refund out of google albeit after google was threatened with legal action...

EVERYTHING to do with the cameras or home app has been nothing but problem after problem. If you're a prospective buyer dont buy google cameras. Save your sanity and hard earned money and buy another brand.

[MplsCustomer]

@LakeHouse70 

It sounds like you may have several issues going on at the same time (possibly having your Nest Aware subscription on the wrong Google Account or Google Nest "household", and logging on with a different Google Account than the one you used previously).

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Juni]

Hi folks

LakeHouse70, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?

Thanks for the assistance, MplsCustomer.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni