Cannot Add Nest Camera (Battery)

[kellyundy]

Hello, I had my Nest Cam setup and it was working great, we lost power and now it won't reconnect. I have removed it from my Google Home, did a factory reset and still will not add to my devices. Please help! 

[David_K]

What colour is the light on the camera?

Nest camera and doorbell lights and sounds - Google Nest Help

Do you have it wired or does it just run off the battery?

[Juni]

Hi folks,

Appreciate the help here, davidking.

kellyundy, thanks for reaching out. Aside from davidking’s questions could you also tell us the message that you are getting during set up? Also, what is the distance of your camera from your router? You can check out this link for more steps. 

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni