07-19-2024 12:42 PM
I have 5 outdoor wifi cameras all on one account.
I removed one to resite it.
It would not reconnect via the iOS app. And still will not.
I can find it in my account but it will not find wifi.
I know I could do it by connecting to my W11 desktop but why is this happening? I had a similar issue with another same camera and had to do it using my desktop.
I have resited another recently by using the iOS app. Any help will be appreciated.
Ian
07-20-2024 07:58 AM
You could try contacting Support, where you could explain what exactly you are doing with "resiting" your camera:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.