Camera reset

[jon_salzmann]

I have a camera that was set up to an account I can no longer access.  I tried resetting with a paper clip but when I scan the QR code I still get message that it is connected to another account.

[SteveT1]

Hi there,

Sorry to hear about that. Let's see what we can do.

A few questions — what type of Nest Camera do you have? Do you have a family member on the account? 

Google Nest has put safeguards in place to help protect user data and devices. If you have a family member on the account, you can have them remove the Nest Camera so you can add it to your desired email or have your new email added.

Regards,

Steve

[SteveT1]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Steve

[SteveT1]

Hey there.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve