Camera rotation not working

[rMalibu]

rotation function not working on either the nest app or google home  or online

[MplsCustomer]

@rMalibu 

What exactly do you mean by "rotation function not working"?

Is this of any help?

https://support.google.com/googlenest/answer/9219187

[rMalibu]

support info not helpful  tried both apps and also on line   the function for rotating view not working   view is 180 degrees upside down   tried reinstalling  that did not work either     have great video just upside down  not sure why out of no where it turned upside down

[MplsCustomer]

@rMalibu 

I don't know what would suddenly cause your camera image to turn upside down, or disable the "Rotate image" option in the Google Nest app and on the home.nest.com website, or, for 2nd gen cameras, the "Rotate Image 180" option in the Google Home app. (The option is not available for doorbells or IQ cameras.)

There is very little in this forum about this.

There was this unanswered post on the same issue in 2021:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Rotate-picture-doesn-t-work/m-p/12418

And these unresolved posts from 2022 and 2023:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cam-upsidedown/m-p/229436

https://www.googlenestcommunity.com/t5/Home-Automation/Nest-camera/m-p/375452

If Support can't resolve it, and a factory reset and reinstall doesn't resolve it, perhaps they should replace your camera.

[rMalibu]

thanks  will contact support about it