08-26-2021 12:17 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original poster: Megan Iadarola
10-26-2022 08:27 PM
I am having the same problem! The inside camera detects the event as they leave and clearly shows it on playback , but the camera on the other side of the door strangely says no events and you can not see anyone leaving at the time on the playback?? Did anyone get an answer to this problem?
10-28-2022 10:15 AM
Hi Eyler,
Thanks for posting here in the community. I'm sorry to hear that your Nest camera won't detect the events. To confirm, were there any changes to the Wi-Fi network? Are there other family members who can access the camera? Do they receive any notifications? Are there any Activity Zones set up for the camera?
Keep us posted.
Thanks,
Emerson
10-29-2022 01:53 PM
11-04-2022 10:48 AM
Hey there,
I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
11-07-2022 02:54 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Emerson, Brad and Jake.
Thanks,
Archie
11-01-2022 09:52 AM
Hey there,
Sorry to hear you're experiencing this. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Thank you, @EmersonB for your help!
Best regards,
Brad