Camera set up

[Johnatbishop]

My Nest camera hasn’t been used for a few months.  
When I restart Nest it informs me that the camera is connected to another account. 
I bought 2 cameras new.  

It also suggests i ask the previous owner to delete them from their account.

I can’t set it up ! Thanks. John. 

[aatienza]

Hey Johnatbishop,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the type of Nest camera you have? Also, what's the status light of your camera? 

Thanks,

Archie

[aatienza]

Hey Johnatbishop,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey Johnatbishop,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie