Camera view default

[BurtW]

Just installed 2nd gen wired doorbell.

When I just look at camera, I can see entire porch but as soon as someone rings the doorbell it zooms in. Then I cannot see the entire porch, only about waist up on visitor.

Can I set camera to stay in initial mode when doorbell is rung? I want to see if packages are on porch, etc.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello folks,

@BurtW just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate your help, Brad.

Regards,
Emerson