Camera won’t work or turn on

[KimJW]

Hi- have a wireless outdoor mounted camera. Was working fine for about a month. Suddenly turned off. Cannot turn it back on. Tried resetting camera. Tried returning to factory settings. Now cannot even reconnect camera to the network. Have another camera with no issues. Searched through this platform cannot find a resolution 

[MplsCustomer]

@KimJW 

What happens when you dismount it and plug it in to charge it? You should get a pulsing white status light when it is charging.

If you want to try contacting Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[KimJW]

Just a steady white light 

[MplsCustomer · Accepted solution]

@KimJW 

A steady white light is supposed to mean the camera's battery is fully charged (https://support.google.com/googlenest/answer/9268073?hl=en&sjid=7377296836153994075-NA#zippy=%2Cgoog...), so that seems a good sign.

When you tried the factory reset, did it go through the factory reset cycle (blinking yellow light at 10 seconds, solid yellow light at 12 seconds, and a confirmation tone)? (https://support.google.com/googlenest/answer/9252162?hl=en-CA&sjid=7377296836153994075-NA#zippy=%2Cn...)

If you simply can't get it to factory reset, you could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[KimJW]

The factory reset on the camera was exactly what it needed. Thank you!

[Jenelyn_O]

Hi folks,

Thanks for reaching out. It looks like we can consider this one complete, so I will lock the thread after 24 hours unless I can help out with anything else.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn