Camera wont connect

[Ycmford]

My network crashed and I had to redo everything. I am trying to reinstall my cameras to the network, but it's not working. I factory reset the camera I'm working on now, but when I do to Add Device, it can't find it. When I tried to install my Nest Connect, I had to uninstall my Nest thermostat first. I tried doing that again and installing the camera, and it didn't work. Please help!

[MplsCustomer]

@Ycmford 

I'm not sure why you decided to reinstall your Google Nest devices. The devices should have reconnected once the network was restored.

Sometimes customers are unable to reinstall because they performed a "Restart" rather than a "Factory reset" because both sets of instructions are documented on the same Help page (https://support.google.com/googlenest/answer/9252162).

[Ycmford]

Unfortunately, nothing reconnected so I had to redo my entire network. I have everything else set up except for the cameras that seem to be giving me issues (I have 4 Google cameras and 1 Nest Doorbell). 

[AxelD]

Hi Ycmford,

I'm sorry to hear about that situation with your devices. No worries, help is here! Please take a look at this article Fix Nest camera or doorbell Wi-Fi connection issues. It contains troubleshooting steps, please give them a try and let us know how that works.

Regards,

Axel.