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Camera works but Nest doesnt ring the inside doorbell

KyleWSith
Community Member

Hard wired Nest doorbell recently stopped ringing the inside doorbell.  The Nest otherwise completely works.  If you touch the two outside wires together it rings the indoor doorbell (the doorbell is not broken).

I checked all the wiring.

I worked through all the settings (including to ring the doorbell) and uninstalled and reinstalled the Nest product and it still does work.

1 ACCEPTED SOLUTION

Teunh
Community Member

Make the ring time longer. That worked for me.

View solution in original post

6 REPLIES 6

MplsCustomer
Bronze
Bronze

If touching the two doorbell wires rings your indoor doorbell chime, it seems that something in the Nest Doorbell Battery may not be working. I'm just another Nest customer, but I think it would be worth going to Google Nest Support and trying to contact support: https://support.google.com/googlenest/?hl=en#topic=7029097

Teunh
Community Member

Make the ring time longer. That worked for me.

KyleWSith
Community Member

Yay! that worked! (increasing the Chime duration)  Thank goodness for members!  (Seems like a simple FAQ that Google could have figured out, dont it!)

Teunh
Community Member

An faq would be helpfull indeed

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Looks like a workaround/resolution was found! Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.