New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest doorbell problem with Samsung phones
I can't believe such a big problem as this one hasn't been fixed yet by Google. I'm finding Reddit & Google nest community posts from 4 years ago addressing this bug and still there is no solution.I recently installed my Google nest wired 2nd Gen doo...
Resolved! How do I speak to a live person about my camera issues and billing?
How do I contact a live person about my nest cameras
Person Seen and Person Seen Alerts
The issue I'm having with all of my cameras (wired & wireless) has been brought up in previous discussions, but I can't reply to them and was told to create a new post as none of those solutions worked. The specific issue I'm having with my cameras i...
Resolved! My Nest Cam with floodlight wants me to factory reset every 2nd time I try and add it to my home
Hi , re-installing my Google home devices after an internet connection upgrade and new modem/router. The nest cam with floodlight was previously working perfectly. Now when I try to add it to "Home" it progresses all the way through the connection pr...
Cameras that have sat in their box for over a year can’t be used
I’ve seen a couple of posts referring to the fact that if you have a Nest device that you’ve left in the box for a couple of years after purchase they are all but a useless brick because the firmware becomes out of date and it can’t connect to the Go...
Puerto Rico
I just purchased the Nest Doorbell only to find out that the service is unavailable in Puerto Rico. I have a Ring Doorbell at my house in California but I wanted to switch to Nest in Puerto Rico. I know that the Ring works in P.R. but I wanted to use...
Nest Doorbell Peeling
My Doorbell (which is placed in a shaded location) started peeling about a month ago. After considering replacing it with a competitor as it is out of warranty I started researching options to repair & realized this is a VERY common known issue with ...
motion event recording recovery
I am trying to view motion events from Sunday 10/8. On that date I did not have Nest Aware, just the basic service that only retains 3 hours of most recent motion. I missed the 3 hour window. On Monday 10/9, I upgraded to Nest Aware. Can I go back no...
Lost Hex Security Screw
Hello, I've lost my Hex Screw for the Nest Doorbell (2nd Gen, Wired). There was a replacement screw in the package but it doesn't seem to fit, I've been unable to find a way to get a replacement via googling so I was hoping I could get some help here...
Drop Cam Replacement Offer?
HiI have 3 Drop Cams HDs, 1 Nest-cams, 1 Drop Cam PRO- 5 total Cameras all with the subscription recording. I only received an offer for 1 replacement cam for when these go dead April 2024. Is that all I’m offered? thanks
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