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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13606 Views
  • 0 replies
  • 5 kudos

Battery doorbell not charging

All of a sudden, my Nest doorbell, (battery operated), will not charge. There was no issue up to this point. Pulled it down to put it on charge like I do every other Monday, and it will not charge at all. I know it's still functional as the doorbell ...

ZomB99 by • Community Member
  • 1191 Views
  • 4 replies
  • 1 kudos

Resolved! Want to back to Nest app

I had migrated my Nest cam to Google Home about 6 months ago and I was able to see the camera on both the Nest app and the Google Home app. Recently, there had been a prompt to migrate my camera to Google Home so I did that and now I can no longer se...

Gedimdel28 by • Community Member
  • 1518 Views
  • 3 replies
  • 2 kudos

Changed wifi - now my doorbells are offline

I changed my internet provider. Now my doorbells are offline.Using the instructions, I tried to update my wifi, but the nest app cannot connect. I get the error NC024Not sure where to go from here, as I don't want to take the doorbells off the frames...

Lisainnj by • Community Member
  • 427 Views
  • 2 replies
  • 0 kudos

Cannot Login and Cannot Use Old Cameras

My father tried to sign into his Nest account on his iOS device and was unable as it kept saying his login was invalid but it was not. Doing forgot password was useless as it never sent the code to reset the password. So we decided to setup a new goo...

wireless doorbell not ringing

I have a wireless/battery doorbell. I purchased little Google speakers so that when someone pressed the doorbell it would sound a digital ding-dong through the digital speakers. It worked for the first 2-3 years we've had it. And it just stopped work...

Tadpole1 by • Community Member
  • 291 Views
  • 1 replies
  • 0 kudos

Home app or Camera issues

I have a wired 2nd gen doorbell, have an outdoor nest cam battery, & a wired indoor cam. There was an update in July for the home app & since then my outdoor & doorbell have been acting up. I get messages that the video is not ready for play back or ...

DubD76 by • Community Member
  • 1314 Views
  • 8 replies
  • 0 kudos

Resolved! Cannot download a recorded video from Google camera

I cannot save a recorded video from the Google outdoor camera. None of the directions work. There is no full history icon, control icon, or download icon. Why is this so complicated? Nest cam was so much easier.

Adapo by • Community Member
  • 1659 Views
  • 10 replies
  • 1 kudos

Unable to Add Nest Yale Lock to Nest App

Hi. Help! I own two Nest Yale locks. By accident, I removed one Nest Yale Lock from the Nest app but the lock can still be unlocked using my master code. The problem is I am unable to add it to the Nest App. It won't reconnect. The other Nest Yale lo...

srudberg by • Community Member
  • 360 Views
  • 1 replies
  • 0 kudos

Nest camera indoor outdoor (battery) wont reset

Hi,I bought 3 nest cameras off eBay where the previous owner had factory reset them. 2 of them set up exactly a you'd expect, quite straightforward. The 3rd however wouldn't turn on or do anything when plugged in. Eventually I tried the reset button ...

Lμcas by • Community Member
  • 902 Views
  • 5 replies
  • 0 kudos

Nest Door bell access sharing with tenants

How can I share nest door bell access with the tenant without giving them full access and just get the notifications only? Currently, I can share with them only if I give full access where they can see my email, recovery email id and ability to add o...

SV9 by • Community Member
  • 324 Views
  • 1 replies
  • 0 kudos
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