Cameras always offline!

[Eliksir]

I have a lot of money invested into the system and I am very disappointed.

I have 7 cameras,  and use 2 Google Wifi extenders + Nest Aware (that I will cancel if this is not resolved once and for all) I have an optic fiber Internet connection (Bell Gigabit Fibe 3.0, which is Canada's fastest Internet, so the issue is NOT the Internet connection speed or mapping)

They used to work fine, but for the last year now at least one is ALWAYS offline. Always.

At the moment 3 of the seven are not working.

No, it's not our Wi-Fi (4 are they are grouped by 2s and one of the 2s is always off) and the camera of my Nest display if never even working (yes the button is on, everything is correct)

No, we don't need to restart things again. I did it too many times to count. I am out of patience with Google Nest

I've even removed cameras from my account. I am seriously out of patience

It's either the product or the app! They come back sporadically for maybe an hour and then out again. 

Has Google abandoned this product?  Is there nothing we can do for something we spent so much money on and pay a monthly fee for? Super frustrating and disappointing.

Again, please do not advise to restart all the things and don't talk to me about my WiFi (this is my Wifi speed https://www.bell.ca/Bell_Internet/Products/Fibe-Internet-Gigabit3-FTTH) and I have Google Wifi extenders

So this is not the issue

I've done that hundreds of times. They still stop working randomly and for weeks at a time. Then they randomly start again and another one goes off. Off and on and off and on.

For no reason.

[gilleslibre]

Though this is no to confort you, you have a ideal configuration for the network to work properly. The Google cameras should work and connect properly. Though you do not want to read about this proposition, your problems do seem to be consistent with some wifi network difficulty. 

Myself, I had a similar problem with one of my five cameras which is the furthest to my router. It kept disconnecting and reconnecting  at various intervals and for hours on end. I corrected the problem by adding a wifi extender and now it nevers disconnects. I have an Internet connection with 400 Mbits with cable which is quite slower than your Bell fibre solution.

I don't know what to propose, else than, have you considered replacing your router with a mesh router with a significant number of mesh points? 

Good luck. 

[Eliksir]

I already have mesh points, and the cameras that do not work are paired (one pointing opposite of the other) with 1 out of two working (2 out of 4 are not working+ the camera from the Nest Display. 

[EmersonB]

Hi everyone,

@Eliksir, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how big is you house? Have you tried reaching out with our support team in Google Wifi? You may ask them if your 2 Wi-Fi extenders are enough to cover your whole house. It could be that the Wi-Fi coverage is not enough with the number of smart devices connected to your Wi-Fi router. To further isolate this issue, try placing your Nest Camera near your main router and check if it will do the same behaviour.

Let us know how it goes.

I appreciate the help, gilleslibre.

Regards,

Emerson

[Anonymous]

Dont know if you'll get an answer. I've been trying to get an answer to my question for ages... That question being are the battery cameras going to catch fire and burn my house down with my family in it when the temperature gets above 40°c ... Because thats what it says in the instructions "do not use above 40 otherwise they may catch fire"... So anyone from google support care to answer?

[gilleslibre]

If you do not want to throw good money after bad, you could get a Mesh router with multiple mesh points from a 'liberal' retailer, that is one that will take this router back if after trials, it does not correct the situation. You could replace your Bell router with this Mesh router for a couple of weeks and see if it corrects the problem. If it does not, return the mesh router to the retailer. 

[gilleslibre]

There are a number of Mesh Wifi routers on the Best Buy site (I can't copy the link for some reason), see :  TP-link Deco X50 AX3000 Whole Home Mesh Wi-fi 6 System - 3 pack