Cameras disappear after migrating

[Lissa104]

After I migrated my Nest cameras to google my cameras, disappeared from my Nest app. When I signed in to my Google account and my Nest account popped up, my cameras weren’t there when I tried to re-add them it says they’re already attached to an account now. What do I do I already pay for storage. This is mean I’m going to have to pay again. This is the second part of question?

[MplsCustomer]

@Lissa104 

Perhaps you should consider contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

If your migration from a Nest Account to a Google Account was successful, and if you are signing onto the Google Nest app using the "Sign in with Google" option, using the same Google Account to which you just migrated and accessing the same Google Nest "home/structure" you were accessing before migration, you SHOULD see all the same cameras. And if you are signing into the Google Home app using the same Google Account to which you just migrated and accessing the same Google Nest "home/structure" you were accessing before migration, you SHOULD also see all the same cameras.

You can also check this FAQs page on migration issues:

https://support.google.com/googlenest/answer/9297676

[Jenelyn_O]

Hi there,

@Lissa104, I just want to check if you managed to see the response above. Were you able to get in touch with our support? Please let us know how it goes.

I appreciate the input, @MplsCustomer.

Best,

jenelyn