Cameras disappeared from Nest app

[JeniRo]

I had all my devices (5 outdoor cameras and doorbell) in the nest app, after switching to a new phone and installing all the apps, the cameras disappeared from the nest app. Only the doorbell is still there. The cameras do appear in the googe home app. I want to use the nest aware so I need them in my nest app. Is it possible to solve this without climbing on the house walls with a ladder to reset them all? 

[MplsCustomer]

@JeniRo 

Are you absolutely certain that on your new phone you arel logging onto the Google Nest app using the "Sign on with Google" option with the same Google Account you were using on your old phone? Logging onto the Google Nest app on a new device does not change anything; all the data about your account is on Google Nest's servers.

[Lance_L]

Hi folks,

@JeniRo, thanks for reaching out to the Community. I wanted to check in and see if you still needed any help. Have you seen MplsCustomer’s response above? If yes, how was it?

Also, are you the primary owner of the home structure? Do you have multiple homes in the Nest app?

Follow the steps below to make sure you are logged in to the correct account and checking the right home structure:

1. Open the Nest app.
2. At the top left, tap Menu.
3. Tap the home you want to switch to.

Let us know if that helps.

Thanks for the assistance, MplsCustomer.

All the best, 

Lance