Hello there,
We understand that you're experiencing issues with cameras not loading on the Google Home app when using a dual SIM iPhone. This can be frustrating, especially if you rely on the app to access your home security cameras remotely.
The issue you're encountering is likely due to the Google Home app not being assigned to the SIM card with active data. Since dual SIM iPhones allow you to choose which SIM card is used for data for each app, it's crucial to ensure the Google Home app is set to use the SIM with available data.
Here's how to troubleshoot the issue:
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Check Data Availability: Verify that you have an active data plan for the SIM card you want to use with the Google Home app. You can check your data balance and plan details through your carrier's app or website.
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Assign Data Usage to the Correct SIM:
a. iPhone Settings: Open the "Settings" app on your iPhone.
b. Cellular: Navigate to "Cellular" and select the SIM card you want to use for the Google Home app.
c. App Data Usage: Scroll down and find the "Google Home" app.
d. Data Usage: Ensure that "Cellular Data" is enabled for the Google Home app.
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Restart Phone and App: After making the changes, restart your iPhone and relaunch the Google Home app. This can help refresh the app's connection to the network and ensure it's using the correct SIM card for data.
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Check Internet Connection: Confirm that you have a stable internet connection, either through Wi-Fi or the selected SIM card. Try opening other apps that require internet access to verify your connection.
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Reinstall Google Home App: If the issue persists, try reinstalling the Google Home app from the App Store. This can sometimes resolve app-related glitches.
Remember, having a dual SIM iPhone provides flexibility in managing data usage, but it's essential to ensure each app is assigned to the appropriate SIM card for seamless operation.
Best Regards,
Brandon.
