Cameras offline

[Mjimenez3725]

I recently changed my password on my wifi router at home and now my cameras aren’t working. I did see that someone had the same issue but they had to reset each camera. Is this the only fix for this or is there something easier to get my cameras back on my network. 

[MplsCustomer]

@Mjimenez3725 

Google Nest does not make it easy to change passwords on most Google Nest devices. That's why their first recommendation, when getting a new router/modem, is to set the network name (SSID) and password to the same values as the old router/modem.

If you must change your Wi-Fi settings (like your password), Google Nest's process is to remove each Google Nest device from the Google Nest app or the Google Home app while using the old Wi-Fi credentials, then do a factory reset, and then reinstall the device.

https://support.google.com/googlenest/answer/9223711?hl=en

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate your help, Mplscustomer.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi Mjimenez3725,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT