Can't make custom clips with google nest cam battery

[P4ND4M0]

1/27: This is the second time posting this since the problem has not been resolved and the mods keep locking and closing the threads.

Since making the transition to the Google Home app for newer cameras, the ability to record custom clips has been lost. This was a feature that was very practical and useful in the Nest app, but does not apply to these newer cameras that rely on Google Home instead. Being limited to only the movement clips that are auto-generated in the history makes these cameras nearly worthless as they miss important content in between that you can't make recordings of, even when paying for the monthly subscription to have 24/7 recording.

Moderators, please, for the love of all the tech gods in all the universes, STOP CLOSING THESE THREADS. Please leave this open so that others can add their own information to a SINGLE thread, until a solution is found. This is a feature regression and needs remedied, so please don't close and lock this. The whole point of a discussion thread is to have everything in one place, not to fracture and congest the feed with closed thread after closed thread for the same topic, which has never been resolved.

[MplsCustomer]

@P4ND4M0 

Reading Google Nest's responses to your previous post (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Can-t-make-custom-clips-with-google-nes...) is an education in itself.

[P4ND4M0]

I wholeheartedly agree. It is pretty apparent that the undesirable threads want to be swept under the rug and buried.

[EmptyNester]

Hi P4ND4MO,  As best I understand the mystery behind google's product developers they rarely look at this USER forum.   So things get closed out when us users stop responding.  But to be honest keeping it open will probably not help the cause.   

Google has frequently said that the best way to communicate directly with a bug or feature request is to use the FEEDBACK option in the app itself as that is what the developers look at.

I believe the sole purpose of this forum is for users to help each other by spreading our knowledge around

I got excited about 2 months ago with the new PREVIEW GOOGLE HOME APP and the GOOGLE HOME FOR WEB were released.  But to the best of my knowledge there has been ZERO bug fixes for new features added after all this time.  I look EVERY DAY and see nothing new.

[P4ND4M0]

I think the fact that this forum is purely for user questions only makes it more crucial to leave the threads condensed, organized, and open for input until a real solution is found. Shutting down a thread only fractures and congests the conversation topics and gives the impression to anyone looking through that it has been resolved, when in fact it is still a very real problem.

We have all used the feedback option repeatedly with no follow up or tangible solutions in any updates, sadly. Even something as small as a "hey, we acknowledge the issue and are either a.) working on a fix, or b.) don't care" would give the users the peace of mind needed to stick it out, or the resolution to get their money back and move on to a better product and service. 

The preview was quite exciting at first as it gave the impression that things were finally merging with features that we knew and loved from NEST and now becoming available in Google Home and Google Home for Web. Sadly, you are absolutely correct in that there have been apparently no substantial improvements or features added in months. The fact remains that we all know what we SHOULD be getting in this service and what the basic features should be, especially when they CHARGE FOR THE SERVICE. Being a paying beta tester is becoming the running joke here.

I was so hopeful for a great all-in-one product from a brand I knew and loved. It's incredibly frustrating just limping by with a service that is missing so many standard features and hoping against hope that they follow through on their promises to make it great at some point.

[EmptyNester]

I agree with you 100%.  I have only (1) of the new generation cameras just so I can play with it.  But for the last 2 years I have been buying used Gen 1 cams from Ebay sellers just so I can stay on the Nest App.  But the clock is ticking and other companies are releasing true 4K with HDR cameras and staying loyal to Google is becoming a challenge.  I hope they bring the old features SOON to the new environment. 

[EmersonB]

Hi everyone,
 

We appreciate you all, taking your time posting your thoughts and ideas here in the Community. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. Also, those are features that we don't have any news to share on when they'll be applied to the Google Home app. I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, MplsCustomer and EmptyNester.

Best,

Emerson

[P4ND4M0]

Thank you for reaching out! Please know I do not hold you personally responsible for your flawed company policies in regards to these threads. That being said, please also know that I will continue to open thread after thread after thread, repeating the same thing until a resolution is found. It will congest and fracture the conversation and riddle the service with unnecessary clutter and confusion, only reflecting worse upon your services as a whole. It would be far more practical to have everything collected and organized in one coherent thread so that others with the same issues can read about it and add their own comments and experiences to the thread. It should only be closed when the problem (and I do mean problem, not feature request) is resolved. You can go ahead and just leave this thread open until a resolution is found, for everyone's sake.

Regards,

Chris

[Brad]

@P4ND4M0 

Though we appreciate your enthusiasm, we must manage our forums in this way. If you continue to post threads about the same subject after these threads have been closed, it is possible your threads may be marked as spam. We don't want this to be your experience, and Google engineers and developers generally do not visit the forum, so your feedback is better served being sent directly to them as @EmersonB stated. 

We understand that this was a feature that was previously available, but as it isn't a current feature, this request is categorized as a feature request, and will be closed in 24 hours. I ask that any feedback about your experience be sent via the suggested channels so it is sent to the correct location.

Best regards,

Brad

[P4ND4M0]

Your logic is flawed. If I received a phone that was able to call, then the feature to make calls was removed and I reached out to you upset that the feature was missing...are you really going to tell me that would be a feature request? You stating that is a direct admission that the feature was intentionally removed. I assure you feedback has been left by myself and countless others in the same boat. Undesirable comments in regards to your product's shortcomings are not Spam and I am blown away by your dedication to sweeping this under the rug. Since this is a missing feature and no resolution has been found as of yet, you can go ahead and leave it open until a solution has been provided so that anyone in the same boat can have the knowledge accessible and add their own experiences.

Regards,
Chris

[Brad]

@P4ND4M0 

I am not providing my own personal opinion here, this is how Google looks at these type of requests. We are following our moderation duties by filtering these requests correctly. I appreciate your concern, but this is how these requests are managed. This thread will be locked in 24 hours.

Best regards,

Brad

[P4ND4M0]

To clarify, when I say "you", it is a generalization of the company you represent and the products you offer. You are the face of that company in this situation and are the ambassador of sorts representing them. I've stated multiple times in these threads that I understand you are simply moderating the threads, as is your job. The problem is the flawed system, along with a lackluster service and products. The real frustration is that we know what the product COULD and SHOULD be, because we had these features previously. For anyone on the edge about making this purchase, I would strongly advise going with a different product until these basic features are fixed.

Regards,

Chris  

[MplsCustomer]

In asking for the custom clips capability that is in the Google Nest app but not in the Google Home app, I think this post is asking that Google Nest live up to Google Vice President Rishi Chandra's Sept. 29, 2021 commitment:

"...we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app." (https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...)