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Cameras stuck in "offline" setting.

xrdv8
Community Member

My Cameras are in an "offline" setting since changing network names. I have deleted the cameras from my app but now they will not connect. I get a C106 or C119 error code. My cameras don't have a button on the front. I've also tried "adding" them back. I get to the QR code scan and then the app goes no where.  Any ideas? 

8 REPLIES 8

A71rambler
Community Member

I am having the same issue zftermy xfinty router updated 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Let’s sort this out — a few questions: do you have an Android or iPhone? What types of Nest cameras do you have? How far are the cameras from the router? What are the status lights of the cameras? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

 

Give these steps a try:

 

  • Check your  internet connection using a different device.
  • Power cycle the modem or router. Unplug it from the power outlet for 1 to 2 minutes then plug it back in.
  • Power cycle the camera. Unplug its power cord from the wall outlet, wait for 60 seconds then plug it back
  • Retry pairing your cameras to the Nest app or Google Home app.

Let me know how it goes.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

 

Thanks,

Archie

xrdv8
Community Member

Thanks for the reply. I was able to change my network name back to the previous name and re establish the connection after deleting the cameras from my original app. 

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT

A71rambler
Community Member

My issue ended up being Xfinity, they modified router settings in an update. I actually had to put their router in bridge mode and add a 3rd party router to my network. 

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

Cool, thanks for sharing that with us! We appreciate your efforts here. Glad to hear that your Nest cameras are up and running! We're here if you have any other questions.

 

Regards,

JT