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My backyard and drive cameras won’t turn on

Haley
Community Member

I was able to get my main doorbell camera to turn on. Now my drive and backyard cameras won’t turn on. They are both mounted and charged 

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Haley,

 

Thanks for reaching out. A few questions: do you have a wired or a wireless setup? Are you able to view the camera feed? Did you receive any notification from the Google Home app? Also, was there any power outage recently?

 

To check the battery state, follow the steps below:

 

  1. Open the Google Home app.
  2. Verify that the Google Account shown is the one linked to the camera. To switch accounts, tap the drop-down arrow. Then, choose the correct account.
    Note: If your account isn’t on the list, they can select Add another account.
  3. Select the camera from the list of devices.
  4. Tap Settings.
  5. Under Device features, tap Battery.

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in should you still have further questions here. Let us know by replying to this thread.

 

Thanks for your help, Archie.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT