I’ve had my nest battery camera for 8 months. All of a sudden it stopped connecting to my WI-FI router. Called tech support and we couldn’t get it to connect. Returned it for another camera. Once again same issue it won’t connect. I have nest thermostats no issue staying connected. A nest doorbell again no issues and nest smoke detectors and no issues. It’s only this one google camera and no matter what I do it won’t connect. I’ve deleted the app and reinstalled. Rebooted the router and reset the camera itself. I’m literally out of options. Can anybody please help. Thanks.
So it seems that the camera only now works with the 2.4 ghz speed and my router network name is using both and I can’t get it changed. I’m havcing my cable provider come out today to switch out my modem and get it to be able to split the band connection. I hope this works. I’m going on about 8 hours and a week without a camera outdoors. Because it just one day seem to stop working. Tech told me that they have been a known issue and as to why it just stopped working is a mystery.
Thank you. Should have the new camera tomorrow. I am holding out hope one last time. Nothing worked with google customer service over four hours of troubleshooting and even had my cable provider to come out. Split the band to have a dedicated 2.4ghz network for the camera. Still won’t connect.
Still won’t connect. Contacted tech support again. Another two hours on the phone. This is the only google product that doesn’t work. At this point I’m moving on and will never purchase another google home product for my other best home products. Which all of those work flawlessly. Google tech needs to look into it. I believe it’s something in the google home app that’s not working.
We appreciate your efforts here. Don’t give up on us yet. Let’s dig deeper into this — a few questions: How far is the camera from the router? Are there any error messages? Do you have an Android or iPhone? What’s your internet speed? Also, do you have a mesh WiFi point?
Here some troubleshooting you can try:
Let me know how it goes.
Thank you for your continued response in helping me resolve this issue, I really do appreciate it. I have been on customer service tech support for hours and have had two camera replacements sent. I have tried everything you mention, even deleted all my nest product from the google home app..deleted the google home app and then tried to start with installing the nest camera first…still nothing. The steps you mentioned are somewhat insane, since when I first purchased the google nest battery camera it connected without fail and worked with no issues for about 8 months. With all that being said, I have no other options then to find another outdoor camera for my home. I have a google home set up…3 nest thermostats, Yale Door Lock, Hello Nest door bell, Nest smoke protectors and a nest connect. These are all connecting flawlessly and without any issues. This google nest camera, will go through the connection steps and when it gets to connecting to Wi-Fi it doesn’t connect…it just hangs there until list of networks appear, then I choose the 2.4ghz band that I had my local cable provider come out and set up my router, because I was told from the Tech support needed to be done, since the google products use the Wi-Fi band to work. Still it will say not connected, then the camera makes a disconnect beeping noise. I feel that its the google home app that is the issue with this camera. Again I used it with all my other google products and they are all in my home network, no issues. To close, yes I have tried absolutely everything you mentioned and nothing has worked. I no longer can recommend this product to my friends and family, when it worked I loved it. From all the time and energy Ive spent on the product, its just not worth anymore of my time. So I’m not giving up, I’m moving on. Google needs to fix this issue
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