07-27-2024 03:35 PM
Just installed 2 new "Nest Cam with Floodlight"s. Added both to Google Home app. Both floodlights work fine - can turn them both on & off using the Google Home app. Both cameras are recording events, and even sending notifications to phone & watch. BUT - when I select either camera in the Google Home app - it puts me in a "settings" dialogue that gives me 2 options: "Remove device" or "Finish setup". I select "Finish setup" ... 1 or 2 seconds later the app falls back to the screen for the main home. If I again select the camera - same thing - asks me to Remove or Finish Setup. Note that I can select the floodlights, and turn them off & on, and adjust brightness. But if I select the camera - I get stuck in the "Finish Setup" infinite loop.
Interestingly - I can see footage from both cameras if I go to the Home app's main "history" page. But I cannot select a camera (to see live footage) without entering the dreaded "finish setup" loop.
Have re-installed Home App, have restarted phone. Installed Home app on iPad - got same exact behavior. Tried pushing the factory reset button on the back of one of the cameras - held for 10 seconds. Didn't seem to do anything at all.
LED on the front the of both cameras is steady green.
Any ideas or help?
07-30-2024 11:03 AM
Hi OHOSK,
Thank you for posting here in the community. I'm sorry you weren't able to check your live view of your Nest Camera with Floodlight. I understand how frustrating it is when you have a loop about to finish the setup but it doesn't work after clicking on that section. I really appreciate the effort to try the troubleshooting steps. Help's here.
Please check this good article on how to do a factory reset to your Nest Camera with Floodlight; make sure to follow all the steps on the section Nest Cam with Floodlight and try in both cameras. Once it's done the factory reset, please try to re-add it again by doing the following steps to install Nest Cam with Floodlight.
Keep me posted; I'll look forward to your response.
Regards,
Byron