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Cameras w/floodlight won’t finish set up

OHOSK
Community Member

Just installed 2 new "Nest Cam with Floodlight"s.  Added both to Google Home app.  Both floodlights work fine - can turn them both on & off using the Google Home app.  Both cameras are recording events, and even sending notifications to phone & watch.  BUT - when I select either camera in the Google Home app - it puts me in a "settings" dialogue that gives me 2 options: "Remove device" or "Finish setup".  I select "Finish setup" ... 1 or 2 seconds later the app falls back to the screen for the main home.   If I again select the camera - same thing - asks me to Remove or Finish Setup.  Note that I can select the floodlights, and turn them off & on, and adjust brightness.  But if I select the camera - I get stuck in the "Finish Setup" infinite loop.

Interestingly - I can see footage from both cameras if I go to the Home app's main "history" page.  But I cannot select a camera (to see live footage) without entering the dreaded "finish setup" loop.

Have re-installed Home App, have restarted phone.  Installed Home app on iPad - got same exact behavior.  Tried pushing the factory reset button on the back of one of the cameras - held for 10 seconds.  Didn't seem to do anything at all.  

LED on the front the of both cameras is steady green.

Any ideas or help?

1 REPLY 1

ByronP
Community Specialist
Community Specialist

Hi OHOSK,

 

Thank you for posting here in the community. I'm sorry you weren't able to check your live view of your Nest Camera with Floodlight. I understand how frustrating it is when you have a loop about to finish the setup but it doesn't work after clicking on that section. I really appreciate the effort to try the troubleshooting steps. Help's here.

 

Please check this good article on how to do a factory reset to your Nest Camera with Floodlight; make sure to follow all the steps on the section Nest Cam with Floodlight and try in both cameras. Once it's done the factory reset, please try to re-add it again by doing the following steps to install Nest Cam with Floodlight

 

Keep me posted; I'll look forward to your response.

 

Regards,

Byron