Thanks for reaching out to our Nest Community your Nest cam. I apologize for all the inconvenience. I'm here to help you with that.
I completely understand this situation. Let me lend you a hand to find the solution.
Please fill out this form to forward this case to my support team. We are so happy to assist you.
Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.
Best regards,
Douglas.
