I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed.
We appreciate people who are keen on sharing with us their thoughts. We're always looking for ways to improve and we'll take this as feedback. If anyone has any other needs, please feel free to open up a new thread. Thanks!