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Can nest doorbell short out the chime?

JohnMans
Community Member

Installed new nest door bell.  All worked fine then the actual chime unit inside house stopped. Smelled like a short.  Nest doorbell seems to work but guessing it’s on battery. 


any advice?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Which Nest doorbell are you using? The Nest Doorbell (battery) or the Nest Doorbell 2nd Gen (wired)? 

 

The Nest Doorbell (battery) does not use a chime, so if you are trying to connect one, it definitely is not recommended. If you are using the Chime Puck that came with the Nest Doorbell 2nd Gen (wired), are you setting it up correctly according to the guide? Please let me know, as we will need clarification in order to assist you further. 

Best regards, 
Brad

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@JohnMans how's it going with your Nest Doorbell? We would appreciate it if you could share with us the information we're asking above. Also, were you able to perform the suggested steps? We'd be glad to hear from you — We'd like to make sure everything is working.

I appreciate the help, Brad.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello 38388515,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson