Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I would only really suggest using the tool that came with it. What is the reasoning that it is not able to be used to take your Nest Hello off the wall mount? Please let me know.
@jf1 I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
