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Can not complete camera setup on iphone

Joescapp007
Community Member

I installed google home, tried to set up outdoor battery cam…. i go get through the setup until the very end on on iPhone and it stops and says it is taking longer then expected. Not sure why i can’t complete the process. 

11 REPLIES 11

tsetsefly88
Community Member

I have the same issue on my iphone. This is with a new Nest Cam (indoor, wired). I spend time setting it up, the camera even beeps at me, it says "set up complete" then "something went wrong. taking longer than expected". At the same time I installed the two older generation Nest Cams with no issues. So frustrating! 😫

Ladyboy
Community Member

Same here with the Nest Doorbell Battery, exactly the same error. Wondering if there's something's wrong with Google Cloud?

emiliojbena
Community Member

Same issue here. Brand new camera that was delivered today. 

Also I need to emphasize that this is especially frustrating, the cherry on top, considering I had no idea the new cameras don’t work with the Nest app. I will probably be returning it. 

tsetsefly88
Community Member

If this doesn't get resolved in the next few days I am returning this crappy camera

Newtonest1374
Community Member

I was told by customer service to use an android phone. Can i borrow someones android. I dont have an extra phone just laying around 

OK, that's just a dumb suggestion by Google. 🙄

If that is their approach to solving my problem I will return the Nest Cams for refunds.

I will give them 2 days to fix this…

i bought  this to replace my $35 wyze cam. Big mistake 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS

MplsCustomer
Bronze
Bronze

There is speculation on the post below that this problem was introduced on IOS devices by an update to the Google Home app in the last couple of days:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-Setup-is-taking-longer...

rickywilliams
Community Member

Just here to say "me too" with a outdoor battery camera, trying to setup on an iphone. Same exact error (at same exact step). I have a "home" with lots of devices over the past year, all setup fine first try.

Delivered today (Dec 15, '21) - I'll return this camera if they can't fix it.