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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13608 Views
  • 0 replies
  • 5 kudos

Google cam sounds (how to change)

I’m trying to set up different sound notifications from 2am to 5am (I can’t find that setting) when my camera notice people from 2am to 5am this would be very helpful so I can wake up if someone step on my dryway and is walking around my cars .. I wo...

bato112 by • Community Member
  • 1100 Views
  • 6 replies
  • 1 kudos

Offline issue

Hi allWe have a batter doorbell annd anlso an wifi extender that have both gone offline. The doorbell is fully charged and the extender is plugged into power fine. Any ideas??Ive also got an issue with the doorbell when people ring it I just can’t ge...

SBandick by • Community Member
  • 967 Views
  • 6 replies
  • 0 kudos

Camera I mounted issue

Hi allwe have had our camera for 12 months now. Just did a charge but we are getting told the camera is unmounted. I’ve wiped down the contact acts and made sure it is properly mounted. Per Google I changed the mount and changed it back to Google Cam...

SBandick by • Community Member
  • 869 Views
  • 5 replies
  • 0 kudos

Door bell sound on phone

I bought this door bell for video id and also for an internal sound when someone rings it. I cannot get a sound to go on my phone, except a small push notification sound. If my phone is not near me I will not hear this. Do I need to buy a nest speake...

CherT by • Community Member
  • 1041 Views
  • 7 replies
  • 0 kudos

Low Battery Notifications

How can I turn on low battery notifications? I opened my Home app to check the history and it’s telling me both of my doorbell cams are low battery. I didn’t receive any notification that they needed to be charged. I can’t need to check to my app eve...

Wired floodlight runs out of battery

Wired floodlight Cam has always worked well, but recently I updated my router and had to reboot the cam to update the password. After doing that it suddenly seems to run on battery. I constantly get a ran out of battery message. I also noticed the fl...

Juanarcin by • Community Member
  • 1022 Views
  • 6 replies
  • 0 kudos

Stripped Doorbell

Hi, trying to connect to a nest doorbell that is at the home I moved into. I need to take it off the wall. I tried to put a small allen wrench in the bottom but it seems to be messed up. (Some plastic in the whole probably from someone trying to use ...

Cferrell by • Community Member
  • 1374 Views
  • 10 replies
  • 0 kudos
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