Cameras and Doorbells

Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

No event captured by nest floodlight camera

Last night, within the direct view of the camera, I had an opossum get into a food bucket. If I scrolled back on the video's timeline, I was able to watch the action, clearly seeing and hearing the activity, but it was not detected by my floodlight c...

Google Home Full History Filters not Working

There is a loud dog barking a lot and I see there is a filter for this in the camera history (Dog barking) but when I use it there are no events recorded for any day. When I look at event options I do not see one for just sound and there are just two...

Audio on recordings

I've installed a Nest Doorbell battery and currently in the 30 day trial of Nest Aware.Both in the Google Home App and after downloading the clip through event history, neither have audio. I've checked the mic settings are set to "on" and the pickup ...

1st Generation Wired Nest Doorbell Clear Cover Peeling

I have the first generation wired Nest Doorbell. It works great, but the out covering of it (a clear plastic) has become brittle and started peeling. It looks terrible! The doorbell is designed to work outdoors, and after about two years, it shouldn'...

My iPhone does not ring when my wireless doorbell is pressed

I've installed my new google wireless doorbell.When the doorbell is pressed I do not receive a sound notification on my phone.A small visual notification pops up with a very short chime but this is useless if my phone is in my pocket or on the other ...

Google doorbell wired 2nd gen

Just installed Google doorbell wired 2nd gen. Not able to connect device to Wi-Fi. Getting the following message: There was a problem scanning for Wi-Fi networks on your device. The device is no longer connected - try connecting again.Keeps happening...

Wired doorbell offline every weather

Had this issue with our gen 1 doorbell too. Basically the doorbell is offline from November/Decenber through mid-spring. We have a wireless router 5' from the doorbell. Put in brand new wiring (the doorbell shows a green light). Have tried reinstalli...

Nest Doorbell (battery) offline - green light and solid white circle

Hi,My Nest Doorbell suddenly went offline this afternoon. It’s just over 1 year old (by 4 days…) and had been working fine earlier today before suddenly going offline. The lights seem to vary:When plugged in, it shows a green light and the white circ...

Nest Doorbell died 1 year after I got it

My doorbell died randomly at midnight for no reason and I went through all the trouble shooting steps and they said tough **bleep** the warranty was up 1 week ago. I have seen a lot of posts about them dying shortly after their warranty period and wa...

Resolved! Holiday Themes Stopped Working On Nest Doorbell.

Holiday Themes Stopped Working On Nest Doorbell. Even after reset.

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

Need help with setup? Troubleshoot common Nest camera or doorbell problems

No event captured by nest floodlight camera

Google Home Full History Filters not Working

Audio on recordings

1st Generation Wired Nest Doorbell Clear Cover Peeling

My iPhone does not ring when my wireless doorbell is pressed

Google doorbell wired 2nd gen

Wired doorbell offline every weather

Nest Doorbell (battery) offline - green light and solid white circle

Nest Doorbell died 1 year after I got it

Resolved! Holiday Themes Stopped Working On Nest Doorbell.

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...

Case #1-0363000035653

Nest Warranty - Who can I speak to other than supp...