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Connectivity issues

Community Member

Nest cam connection to wi-fi during initial setup fails.  Same issue setting up Chromecast.  Discovered that Spectrum requires browserless devices to be added directly to Spectrum network in some cases.  QR code option is offered, but the Spectrum app cannot read the tiny code.  It requires the MAC address.  How to find this without a network connection?  

UPDATE:  Got it the Chromecast working by using the Google TV remote to make the entries, instead of Google Home.  OK to close the quetion, tks


Platinum Product Expert
Platinum Product Expert

Unfortunately, you'll first need to connect your devices to a Wi-Fi network that doesn't use MAC address filtering or require registration. You'll then be able to find the MAC address in the Nest app or Home app as appropriate.

Find your Nest product's MAC address - Google Nest Help
Locate your Chromecast MAC address - Chromecast Help

A workaround I've seen many use is to use the Wi-Fi hotspot on a phone or tablet to do that. Note you will need 2 devices to set this up.

  • Turn on the Wi-Fi hotspot feature on a phone or tablet. If you're not sure how to do this, refer to the manufacturer's support website.
  • Connect a second phone or tablet to that Wi-Fi hotspot.
  • You can then use that second phone or tablet to setup your device and connect it to the Wi-Fi hotspot on the first phone or tablet.

Once you have the MAC address of your devices, follow these steps from Spectrum:

How to Connect Browserless Devices to Spectrum Community WiFi | Spectrum Support

Community Member

Thanks for sharing this. I want to use on my pc because I am working on my website of surfer seo tool.

Community Specialist
Community Specialist

Hi everyone,


I'm jumping in to ensure everything is good here. Have you seen davidking’s last response? Let me know the answers so I can take a closer look at them.


I appreciate the help, davidking.




Community Specialist
Community Specialist

Hi folks,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, davidking and Lance.


@, I appreciate your post here.

Community Specialist
Community Specialist

Hey Linda_Flamingo,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.