How to get replacement camera under warranty??????????????????

[jriccardi]

 HOW TO GET REPLACEMENT??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!

Your device is under warranty.

Seems like your device is still covered under warranty:

Home	OB Home Cameras
Name	5. North
Model	CAMERA
Serial Number	29091J3D524KV6
Expiration date	2023-11-6
Warranty Status	Under warranty

To view your product’s warranty go to Google Nest Warranties. 

For help and troubleshooting visit our Help Center.

[MplsCustomer]

@jriccardi 

You could try contacting Support, starting with this link:

https://support.google.com/googlenest/gethelp

[Anonymous]

Good luck. Expect the normal google runaround 

[EmersonB]

Hi everyone,

@jriccardi, thanks for reaching out here in the Community. Were you able to reach our support team? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hey Juanarcin,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? In case you have an update, you know where to find us.

Thanks,
Emerson

[EmersonB]

Hello jriccardi,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[jriccardi]

I'm waiting for replacement cameras under warranty.  Please keep this open until I receive them...

[EmersonB]

Hi jriccardi,

Thanks for getting back to us and that's really good to know. No worries! We'll keep this thread open for a few more days and wait for your update. Hope that you'll receive your replacement the soonest.

Best,

Emerson

[EmersonB]

Hey jriccardi,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[jriccardi]

I am waiting for 2 replacement cameras under warranty...

[zoeuvre]

Hi folks,

@jriccardi, Alright! Please let us know once you have received your Nest Camera replacements. Also, we'll keep this thread open, but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Thanks for your help, @MplsCustomer and Emerson. 

Regards,

Zoe

[Anonymous]

Id like to know if you receive the replacements as well. 

[jriccardi]

No, not yet…

[Anonymous]

Ok im just interested because they messed me around for a while...  Im hoping the same doesn't happen to you it was so frustrating waiting they took so long it was beyond a joke

[zoeuvre]

Hi everyone,

Thanks for the follow-up information. Could you help us with the Case ID from your conversation with our phone support? If you can provide that here, I'll look it up and see how I can continue to help you here. 

Best,

Zoe

[jriccardi]

How/Where do I replace failed (Empty battery) Google Nest Cam G3AL9 IP54; SN 29091J3D524KV6, SET UP CODE F11HKK?
I have been having problem getting it to connect and go on line for a few weeks now.  Always a battery issue.  I even tried a different/new cable but no change, attached or not attached to magnetic base.  I am sure it is less than a year old so how do I get a replacement?
Joseph Riccardi

#

386-451-7607

Not much of a choice for ''Issue category'!!!

[MplsCustomer]

@jriccardi 

If you are within the 1-year warranty period, you could try contacting Support:

https://support.google.com/googlenest/gethelp

You cannot replace the battery on the battery camera.

[jriccardi]

This is the most piece of **bleep** support site running me in circles!!!!!!!!!!!!!!!!!  Camera is under warranty!!!!!!!!!!!!!!!!!!!!!!  How do I get  replacement????????????????????

[MplsCustomer]

@jriccardi 

This is a community forum.  Like most who post replies here, I'm just another Google Nest customer.  If your camera is still under warranty, you'll need to contact Support (https://support.google.com/googlenest/gethelp) to get it replaced.  Sometimes a Google Nest Community Specialist will see a post like this and post a "form" that can be used to initiate a replacement.

[Juni]

Hi folks

jriccardi, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?

Thanks for the assistance, MplsCustomer.

egards,

Juni

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

[jriccardi]

Yes, I contacted support and I think I am getting a replacement camera under warranty for the one with battery issues but they want my credit card before they will send it.  I don't think that is fair but...
However, I am not sure if it is also not a compatibility issue with the Google Home app because I actually have 2 new Google cameras and both had trouble staying connected to GH app.  Soooooo...
PS.  As an FYI, I also have 5 of the original Nest cameras (BG=Before Google) and with the original Nest they work OK...

[jriccardi]

I just received a response from support and it looks like they are replacing both cameras under warranty.  And another FYI, the GH app has a problem with the older Nest cameras; unavailable/offline/etc.  Does anyone have any experience with this mix of cameras on the GH app?

[zoeuvre]

Hi everyone,

I'll merge this thread with the main post, where all the updates will be posted, so we can communicate effectively. You can follow the main thread for news because this one will be locked automatically once merged.
 

All the best,

Zoe

[jriccardi]

Why the rush?  Originally I was told 2 replacement cameras were on order and charges on my credit card would appear until I returned the original cameras.  Now I just received emails telling me I have to order them myself and charged to my credit card.  This has now dragged on for weeks!

[jriccardi]

Why do I always get this failure message when I respond to this Google Nest Community messages???

Delivery Status Notification (Failure)

Delivery Status Notification (Failure)
Inbox

Mail Delivery Subsystem <#>
4:11 PM (3 minutes ago)
to me

Error Icon
Address not found
Your message wasn't delivered to # because the address couldn't be found, or is unable to receive mail.
LEARN MORE
The response was:
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSu

Mail Delivery Subsystem <#>	4:11 PM (3 minutes ago)
to me

Address not found Your message wasn't delivered to # because the address couldn't be found, or is unable to receive mail. LEARN MORE

The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSu

[RXShorty]

Hi @jriccardi 

Can you give us some more context?
Are you replying to an email?

It looks like you are trying to send an email to the email address: #
Which is not a valid email address.

[MplsCustomer]

@jriccardi 

The way you respond to posts in this forum is by logging onto the forum (by clicking on the profile icon in the upper right corner) and then clicking on the Reply button on a post.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to see the response above. Please let us know if you still need help, as we'll be willing to assist you further.

I appreciate your help, @RXShorty and @MplsCustomer.

Best,

Jenelyn

[EmersonB]

Hi everyone,

@jriccardi, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

Thanks for answering, RXShorty, MplsCustomer and Jenelyn.

Regards,

Emerson

[jriccardi]

I am not having any Nest Thermostat issues, just the new Google nest cameras and the Google Home app...

[zoeuvre]

Hi everyone,

I'll merge this thread with the main post, where all the updates will be posted, so we can communicate effectively. You can follow the main thread for news because this one will be locked automatically once merged.
 

All the best,

Zoe

[jriccardi]

I find this Community thread confusing and difficult to follow but the outcome of my issue is as follows...
2 warranty replacement cameras were finally received and installed to replace the 2 older cameras.  All 7 cameras (5 old Nest & 2 new Google) appear to be working and compatible with Google Home, at least overnight...
I never would have been able to resolve without direct involvement by Google Support...
However, I have not had a chance to figure out simple functions in Google Home that were available with the older Nest app and the original Nest cameras like creating zones and clips, viewing history (HR/MIN/SEC), etc.  I'll try to figure it all out.  Is there no manual/guide for GH?
PS.  Given the choice to stick with the old Nest app, I would buy the original Nest cameras if anyone has old Nest cameras (pre-Google) for sale???
Thanks to all for the help...
Joseph

[MplsCustomer]

@jriccardi 

There is no manual or guide for the Google Home app.

However, you can try searching Google Nest Help, keeping in mind that the instructions have not yet been updated for the new version of the Google Home app currently being rolled out.

https://support.google.com/googlenest

There is this help topic on the new version of the Google Home app:

https://support.google.com/googlenest/answer/7071794

[jriccardi]

I am having NO luck getting the new Google cameras to work, ditto for the Google Home app!  The 5 of 7 older Nest cameras with the Nest app work fine and have for years.  Anyone have any of the original Nest cameras for sale?

[jriccardi]

My camera system includes 5 original style Nest cameras that always worked with the original style Nest app (BG = Before Google), and 2 Google style cameras that used to work (I think) until the Google Home (GH) app was recently updated, in addition 1 of the 2 Google style cameras has failed (dead battery and will not charge) still under warranty!!!
After 23 days and dozens of tests, try this/try that, and dozens of screenshots of the results, and promises to credit my account for the 2 original Google style cameras that no longer work with the Google Home (GH) app and 1 is failed with a dead battery (RMAs received and cameras shipped back per their instructions and approval and now they claim "...we won't be able to refund your purchases"), and 1 of the 2 replacement cameras arrived DOA and camera will not charge, Google is walking away from my situation with "We're sorry for missing the mark..."!!!
I am stuck in a situation where I returned 2 cameras per their stated approval and instructions and now they claim they will not refund my $s and of the 2 replacement cameras 1 is dead and 1 appears to be working (temporary?).  My position is that the Google style cameras are not reliable (2 of 4 failed to hold a charge) and are not compatible with the updated GH app!  Even when charged and working, they constantly lost connection to the app.  I have sent them screeshots of everything I stated above.  At this point, I want nothing to do with the Google style cameras and am searching the Internet for 2 of the original Nest style cameras that are for sale.  If anyone knows of any available please let em know...
Joseph... Totaly disgusted with the Google products and Google support!!!

[Anonymous]

Im fed up with googles lies rhetoric and generic replies. Pathetic behavior from a garbage company 

[jriccardi]

The latest on this subject is that the support contact stopped responding when I followed up on getting my $s back on the 2 cameras that did NOT work and he specifically provided detailed instructions on how to return them which I did and they acknowledged they were received a week ago...

Worse, he is now playing semantics with the word "warranty"; "yes it is under warranty but not that kind of warranty!"  DUH!!!
I agree with the above comment by Fraa Bronze...
"Im fed up with googles lies rhetoric and generic replies. Pathetic behavior from a garbage company"
Note:  My conclusion is that the Google cameras are not compatible with the Google Home app.  They all disconnect or fail or battery charge error constantly!!!
I'm still hoping to find 2 of the original 'Nest' cameras as the 5 I already had work fine with the old Nest app...

Recommend this answer

"